PLEASE NOTE: In response to the COVID-19 global pandemic we have temporarily suspended our pickup service for private donations. We will monitor the situation and restore this service when deemed prudent in the interest of public health. As of June 29 2020, we are allowing small donation drop-offs at our ReStore locations. Click here for more information.
Items too large to move? Arrange a pick up free of charge!
Due to the high number of pickup requests we receive, unfortunately, not all donations will qualify for our free pickup service. We will let you know if we are able to pickup your donations after we review your submission.
Please note all donations for pick up must be on the ground level and accessible, or have access to a service elevator. Our ReStore driver has the final say on all donations and will make sure items are in good condition (no rips, stains, odors, pet hair, etc). We offer a tax receipt on items priced over $100 CAD, and we will mail the receipt to you once we sell your items. The amount on the tax receipt is based on the value we receive for your donation.
If you have further questions, or are experiencing difficulties with our online form, please contact email@example.com.
DONATION PICKUPS GENERALLY REQUIRE ONE TO TWO WEEKS ADVANCE NOTICE, DEPENDING ON HIGH FREQUENCY PERIODS. REQUEST RESPONSES GENERALLY TAKE BETWEEN 24 AND 48 HOURS.
Thank you for your patience.