PLEASE NOTE: In response to COVID-19 at this time we are only able to offer our pickup service for Kitchens and Large Appliances (subject to approval). Please note, we will pick up from curbside, driveway, or from an accessible garage or outside storage. Drivers are not permitted to enter homes to remove donations.
Other large items can be dropped off at our store locations by scheduled appointment, please click here to schedule your appointment. Smaller donations can be dropped off any time during store hours. In general, ‘smaller donation’ refers to items a single average individual can easily carry in one trip.
All donations subject to approval.
Items too large to move? Arrange a pick up free of charge!
Due to the high number of pickup requests we receive, unfortunately, not all donations will qualify for our free pickup service. We will let you know if we are able to pickup your donations after we review your submission.
Please note all donations for pick up must be on the ground level and accessible, or have access to a service elevator. Our ReStore driver has the final say on all donations and will make sure items are in good condition (no rips, stains, odors, pet hair, etc). We offer a tax receipt on items priced over $100 CAD, and we will mail the receipt to you once we sell your items. The amount on the tax receipt is based on the value we receive for your donation.
DONATION PICKUPS GENERALLY REQUIRE ONE TO TWO WEEKS ADVANCE NOTICE, DEPENDING ON HIGH FREQUENCY PERIODS. REQUEST RESPONSES GENERALLY TAKE BETWEEN 24 AND 48 HOURS.
Thank you for your patience.